Meet Igor Faygenbaum

Hi, I‘m Igor

IT‘S NICE TO MEET YOU!

Some highlights Im proud of

As a founding member at BoxHero I focus on developing the processes, structure and documentation for consistently exceptional customer experiences. My ultimate goal is to provide as much value to the businesses that partner with us to facilitate greater customer outcomes and growth of the BoxHero brand.

Founding member

Enabled 107 Partner Hubs

Facilitating strong NRR, NPS

Boxhero

Joined as the first Customer Success Executive within the Emerging Products group. Excelled at managing high visibility accounts through the lens of customer centricity. Successfully saved a $7M ARR relationship to retain the largest Zendesk Sell customer globally.

$10M ARR Book, 7 Accts

110% Net Retention

Expansion of $1.5M ARR

Zendesk

First Enterprise CSM in the US. Hired to build key executive and financial relationships within lighthouse accounts. Helped scale ECSM team from 1-to-5. By focusing on a more prescriptive and multithreaded approach I effectively retained major clients like Disney, Pepsico, Ticketmaster, NBC, and Hubspot.

$5M ARR book, 25 Accts

106% Net Retention

$2M+ Expansion

monday

As Foleon's first CSM in the U.S., I built the CS function. Contributed to hiring and growth of US team from 3 to 12, with 4 direct reports in Support & CS roles. Focused on building processes and playbooks. Standardized Health Score and NPS metrics into account management tools.

18 Key Accounts

112% Net Retention

Record $700k Expansion

foleon

EXAMPLES OF MY WORK

entrepreneurial resourcefulness

HOW I add value

my professional goals

WORK ON the most impactful PROBLEMS

high ‘Figureoutability’ quotient

find challenges worth pursuing

linchpin work ethic

take risks, learn, iterate

High Agency + Ownership

pursue passions + mastery

creativity in problem solving

BECOME An a+ OPERATOR

My core operating principles

INTEGRITY

Always act with honesty, accountability, and actions that are aligned with a worldview that values hard work and empathy. Especially when no-one is watching.

curiosity

Seek knowledge, maintain openness to new ideas and information. Ask questions. Understand how things work. Curiosity catalyzes growth.

A Japanese business philosophy that stands for continuous improvement. Repeatedly documenting, iterating and gradually making a change for the better. Attention to detail is essential to doing anything well.

consistency

How you do anything is how you do everything. Consistency is the differentiator between blind luck and chance. Doing anything consistently yields better outcomes.

kaizen

outside of work